How can I collect custom data from my contacts?
You can easily add custom fields to your web form, so that your contacts submit their personal information upon subscription, and you can then use it to personalize your messages. To set it up, please...
- How do I use my custom fields in my messages?
...Please note that the data needs to be properly formatted, so that GetResponse can recognize it, and change it to your contact’s custom information. Therefore, if you have added the custom fields: indu...
- Can my contacts sign up to my campaigns thru my website?
...is copy and paste it into the source code of your web page. The wizard is located under Contacts &g...rms>>Create Web Form. We offer two types of forms: • Inline Form • Lightbox Pop-up ...
- Can I change my account name later if I wish?
Yes, you can change your account name to anything you wish, as long as the new name is not already in use. To change your account name, please go to My Account >> Change Account Login, subm...
- How can I create a free account?
...u can sign up for a Free GetResponse account at: http://www.getresponse.com/orderfree.html You can upgrade your Free account at any time, if you go to our secure order form at https://secure.implix.c...
- I bought GetResponse before new version was available. Can I keep the old payment plan?
...ou. More features such us surveys, multimedia studio or split-tests will be unlocked however if you upgrade your account.
- I have purchased GR Platinum a month ago at the old price. Will you charge me the full price again if I upgrade?
No, we will not charge you the full price. We will calculate how much of the current service you have used so far, and give you a discount of that value for the new package that you choose.
- I don't know how many subscribers will there be in my account in few months from now. How do I choose the most suitable plan?
...adjust as your list grows. However, if you have a good idea how fast your list will grow, you can upgrade your plan at any time and benefit from our discounted 6- or 12-month plans (6 months -15%, 12 ...
- Can I upgrade my account if I see that I will soon exceed the limit of contacts?
Yes, you can upgrade your account at any time and benefit from the significant discounts we offer on the prepaid plans (6 months -15% and 12 months - 18% discounts). And don’t worry; when you upgrade...
- What will happen to my account if I am not able to pay on time (e.g. my bank blocked the card or I am waiting for a new card)?
...r payments are timely, as once the account is blocked and then reactivated again, you will need to upgrade it and switch to the new billing plan.
- Can I preload messages from someone else's account?
You, can preload messages from someone else's account. Please go to Messages>> Preload. In the source campaign please click on the Change source account link, type in account's login and passwor...
- The message looks good in the editor, but when it arrives to my email it is cut - why?
...may arrive cut to your inbox. First of all, when you create the messages, please make sure not to change between the formats. Your message should be created in one format only, you should not switch...
- How do I personalize a confirmation message?
... on the Preview button. Please note that our confirmation message templates may not be edited. To change the language of your confirmation message, please go to Template Language. Choose your langua...
- My messages landed in the bulk folder, however the spam rating is low. What may be causing this?
...y do not share what those are. We also recommend to add a domain name to your account as this will change all instances of GetResponse.com in the removal and tracking links. This may assist as well w...
- How assigning a domain name affects my account?
Once you add a domain name to your autoresponders, GetResponse will automatically change all instances of getresponse.com to your_domain.com This includes your tracking links, open-rate URLs and you...
- If I assign a domain, will my autoresponder e-mail address change to my_campaign@my_domain com?
...ign to your account will be used in tracking, removal and confirmation links. However, it will not change your account's e-mail address to your_campaign@your_domain. This will have to stay as follows...
- After assigning a domain, I am not able to subscribe
Once you assign a domain, it will change all instances of getresponse.com to yourdomain.com in confirmation, tracking and removal links. It will not replace the current addresses of your campaign. The...
- I have the same set of messages in a few campaigns. Can I copy the changes I make to messages so that they are reflected in all campaigns?
Yes, we offer preload-on-change automation rule that makes it possible. When you add or change messages for one campaign, you can have the updates automatically applied to others. Example: Advertisin...
