Is it possible to personalize my messages?
Yes! This is one of the features that make GetResponse a premium service. Personalization is a powerful tool that will increase your sales with almost no effort! You can use the pre-defined variables such as [[firstname]] and [[email]], or use customized variables of your choice.
- The message looks good in the editor, but when it arrives to my email it is cut - why?
There are several reasons why your messages may arrive cut to your inbox. First of all, when you create the messages, please make sure not to change between the formats. Your message should be created in one format only, you should not switch between the HTML editor and the mode where you can e ...
- What if my contacts cannot read HTML messages?
Nearly all email browsers recognize HTML messages, however, the user may disable HTML in order to protect themselves from viruses, bugs and spyware.To make sure that your messages will get thru to these contacts, we offer the functionality called Dual Format for your messages. Whenever you choo ...
- Strange characters show in my messages. What is that?
There may be discrepancy between the encoding in which the message was created and the one you have in your mail program or in your browser. The message in your GetResponse account is created in UTF-8 by default. Please go to your mail program or internet browser to View >>Character encod ...
- Can I write the messages in a language other than English?
By default, your GetResponse account is sending the messages in the unified UTF 8 character encoding. It is compatible with all existent language specific characters, so the message written in language other than English will be displaying correctly in all new browsers. If you would like to use ...
- While creating a message can I paste text from MsWord?
We suggest using Notepad rather than Ms Word, as MS Word is not fully compatible with our editor. Using Ms Word may result in problems with displaying your messages properly and saving them.
- How do I add Hyperlinks to my messages?
URLs are automatically hyperlinked for you. By using our HTML editor, you can easily hyperlink an image, a word, or a line of text. Select HTML as the message type and highlight the image or text you would like to Hyperlink. When you click the "Insert/edit link" icon on the editor tool bar, you ...
- Is it possible to send messages with attachments?
Yes, you can send an attachment of up to 400Kb with each message. We also offer a Multimedia feature in which you can store in your GetResponse account audio and video files as well as documents, which can later be added to your message.
- Do you offer HTML message editor?
GetResponse offers an easy-to-use HTML wizard. Take advantage of our user-friendly HTML Editor and create professional-looking HTML messages! You can also use the HTML templates we provide. We offer 300+ templates in over 20 different categories.
- Why was my newsletter not sent immediately?
After a newsletter is saved, it is put in a queue. It usually takes only a few minutes before it is sent out, but at times of increased traffic it may take a little longer. Also, when there is a large number of contacts in the account, the messages go out in batches, so you may see warning "Deli ...
- How can I send a newsletter to a manually chosen contacts?
To send a newsletter to manually chosen contacts please go to Messages>>Create a newsletter. Please create your newsletter in the message editor and click on Next step. You will be asked to choose recipients of your newsletter. By clicking on "+" sign next to campaign name you will be able ...
- Do you keep an archive of the newsletters I sent with GetResponse?
Yes, we do keep an archive of your newsletters. In order to see your newsletters' history, please go to Campaigns>> Campaigns List . When the list of your campaigns is displayed, please click on the Newsletter link next to the campaign in which your broadcast was hosted in the old system. ...
- How can I send a newsletter?
To send a new newsletter please go to Messages >> Create Newsletter, and follow the steps in the wizard. Please note that you can only create a new newsletter if there is at least one contact in your account.
- How do I add an image to my messages?
Please choose the HTML message type, in the message editor place the cursor where you would like the image to appear, and click the " Multimedia " icon. You may choose an image from your GetResponse Multimedia Gallery or if the image is online, simply add its URL.
- What is a newsletter?
Newsletter is a one time message, which does not interfere with your follow up cycle. In other words, you can send a newsletter to the contacts who are receiving follow ups and this will be an extra message that they get. It is great for announcements, special offers and greetings. You can set ...
