Is it possible to personalize my messages?
Yes! This is one of the features that make GetResponse a premium service. Personalization is a powerful tool that will increase your sales with almost no effort! You can use the pre-defined variables such as [[firstname]] and [[email]], or use customized variables of your choice.
- The message looks good in the editor, but when it arrives to my email it is cut - why?
There are several reasons why your messages may arrive cut to your inbox. First of all, when you create the messages, please make sure not to change between the formats. Your message should be created in one format only, you should not switch between the HTML editor and the mode where you can e ...
- What if my contacts cannot read HTML messages?
Nearly all email browsers recognize HTML messages, however, the user may disable HTML in order to protect themselves from viruses, bugs and spyware.To make sure that your messages will get thru to these contacts, we offer the functionality called Dual Format for your messages. Whenever you choo ...
- Strange characters show in my messages. What is that?
There may be discrepancy between the encoding in which the message was created and the one you have in your mail program or in your browser. The message in your GetResponse account is created in UTF-8 by default. Please go to your mail program or internet browser to View >>Character encod ...
- Can I write the messages in a language other than English?
By default, your GetResponse account is sending the messages in the unified UTF 8 character encoding. It is compatible with all existent language specific characters, so the message written in language other than English will be displaying correctly in all new browsers. If you would like to use ...
- I do not receive email when I test message - why?
To determine what may be causing the problem, we need to investigate the delivery logs. Please contact Support with the following information: 1) To which campaign you were trying to subscribe 2) Which email address was used 3) Did you use the test feature, or subscribed to the campaign via ema ...
- How do I use my custom fields in my messages?
Write your message as you normally would. Insert your custom fields as appropriate throughout the text. Please note that the data needs to be properly formatted, so that GetResponse can recognize it, and change it to your contact’s custom information. Therefore, if you have added the custom fiel ...
- Is it mandatory to show my name and postal address in every message sent to my contacts?
Sender's name and postal address must be printed In every message that you send out from GetResponse. Alternatively, you can provide PO box number which is also found 'valid physical address' and can be used instead of your full home address in the message footer. This is to stay compliant with ...
- While creating a message can I paste text from MsWord?
We suggest using Notepad rather than Ms Word, as MS Word is not fully compatible with our editor. Using Ms Word may result in problems with displaying your messages properly and saving them.
- My messages have GetResponse links in them; why is that?
If your links look like: http://www.GetResponse.com/t/number, it means that you have enabled the click tracking feature. Don't worry - your links still link to your website - they just look different, so that you can monitor clickthroughs. You can view the tracking results under Statistics >& ...
- How do I personalize a confirmation message?
In order to customize your confirmation message, please go to Campaigns >> Settings and choose the Campaign that you wish to customize the confirmation message for. Then go to the Language Settings tab and scroll down to Confirmation Template. You need to choose a subject and message body ...
- Can I create my own unsubscribe instructions (i.e. using a different language)?
Thanks to the [[remove]] personalization tag, you can create your own unsubscribe instructions. For example, if your contacts are from France, you can write the unsubscribe instructions in French and simply add the [[remove]] merge word to them.
- What is a custom field?
A custom field can be entered into your message to personalize it for each contact. The contact enters it upon sign-up via your HTML form, or you import it to the account along with the contact’s name and email. You can use this customized information in the messages you send out, i.e. it can be ...
- How do I add Hyperlinks to my messages?
URLs are automatically hyperlinked for you. By using our HTML editor, you can easily hyperlink an image, a word, or a line of text. Select HTML as the message type and highlight the image or text you would like to Hyperlink. When you click the "Insert/edit link" icon on the editor tool bar, you ...
- Is it possible to send messages with attachments?
Yes, you can send an attachment of up to 400Kb with each message. We also offer a Multimedia feature in which you can store in your GetResponse account audio and video files as well as documents, which can later be added to your message.
- I want to add new follow-up messages to my existing ones. Will all my contacts receive them?
Only your active contacts receive your new follow up messages. If you wish your inactive contacts to receive your new messages, you will need to copy them back to the messages cycle by using Copy contacts feature in the Contacts tab.
- Do you offer HTML message editor?
GetResponse offers an easy-to-use HTML wizard. Take advantage of our user-friendly HTML Editor and create professional-looking HTML messages! You can also use the HTML templates we provide. We offer 300+ templates in over 20 different categories.
- How many follow-up messages can I create?
With the GetResponse PRO account you can have up to 999 messages saved in each follow-up campaign.
- Can I update my follow-up messages?
You can update your follow-up messages at any time if you go to Messages >> Manage Follow-up Messages. Choose the campaign and then the message you would like to edit. Once you have updated your message please click on Save message button. The updated follow-ups will be sent only to those ...
- How do I add an image to my messages?
Please choose the HTML message type, in the message editor place the cursor where you would like the image to appear, and click the " Multimedia " icon. You may choose an image from your GetResponse Multimedia Gallery or if the image is online, simply add its URL.
