How do I create a group of contacts?
Once you have the contacts on your mailing list, you can divide them, according to your needs, into different groups. Just go to Contacts >> Show Contacts >>click on Show Advanced Settings and choose the parameter your would like your group to fulfill (it can be a particular sign- ...
- I have a list of contacts. Can I import them into my account?
The only leads you are permitted to import are the leads that have requested to receive the information from you. GetResponse does not allow purchased lists to be imported into our system. It is the quality of the leads you have on your lists that matters, not the quantity. If you send people in ...
- Can I import my list without them having to re-confirm in GR?
Normally, we require all imported email addresses to be confirmed. However, if you have a list of your customers with full opt-in information, such as the IP they have signed up from and the time stamp, our Policy Enforcement Department may import the list for you without having to confirm it. T ...
- Is there any way I can automatically transfer my contacts from one campaign to another?
Yes, we offer several automation rules that make this possible. Here are the options: remove-on-sale: Once the sale is made in a certain campaign, your contact can be automatically removed from its Active list and no longer receive follow-up messages. This is very useful for removing someone fr ...
- How do I delete unconfirmed contacts?
It is not possible to delete unconfirmed contacts. The confirmation link that the prospect receives is valid for the next 30 days. If a prospect does not confirm the subscription during this period, he / she is automatically removed from the list.
- Will I lose my contacts’ feedback if they reply to my automated sales messages instead of contacting me directly?
You can easily set the "Reply-to" address for every campaign, so that if your contacts reply to your campaign's message, their email will reach your mailbox. In order to read the messages which are sent to your campaign's address, you can have the email forwarded. To set this up, go to Campaigns ...
- How do I export a contacts list?
You can access the export function by logging into your account and going to Contacts >> Show contacts, then either searching for 'All contacts' and 'All time' and selecting all campaigns from the advanced options. If you only want to export selected contacts from your list, you can either ...
- How can I find contacts from the same country?
GetResponse's search contacts feature allows you to easily find contacts from the same country, save them as a defined group of prospects that you can email with special, area-specific offers, and view them on the Geo Map. For example, to display your US contacts, please follow these easy steps ...
- How can I personalize the plain webform?
If you are working with the plain webform, you can edit the HTML code generated however you wish. You may find the following information helpful in editing certain parts of the form: 1. Adding new custom fields: <input name="custom_yourcustomname" type="text" value=""/> 2.Changing the '' ...
- Can I use surveys to capture contacts?
Yes, you may use a survey as another method of building your contacts list. Please go to Surveys>> Create Survey, choose the settings for your survey and go to the next step. Here you are able to choose the categories of questions you would like your responders to answer. If you choose Sub ...
- Can I add a contact to the Contacts List myself?
Yes, but only if you have their permission to do so. There are few options you can use: • the "Import" feature under Contacts >> Import Contacts • the "Add Contact" feature under Contacts>> Add Contacts • you can import contact from your iPhone address book. Please note tha ...
- How do I use my custom fields in my messages?
Write your message as you normally would. Insert your custom fields as appropriate throughout the text. Please note that the data needs to be properly formatted, so that GetResponse can recognize it, and change it to your contact’s custom information. Therefore, if you have added the custom fiel ...
- I have tested the removal link in my message and it did not work – my email address is still on the Contacts list.
Contacts are removed instantly from your campaign after they click on the confirmation link. However, the removals list in your account is updated every hour, so the removal may not be noted in your account instantly.
- Can I look up the emails of the contacts who have not confirmed?
Yes, you may look up the the email addresses of contacts who have not confirmed. Please go to Contacts >>Shows Contacts, choose “Unconfirmed Contacts” from the Contacts drop down menu and click “Search”.
- Can I resend the confirmation message to contacts who have not confirmed?
You should not send the confirmation message more than once to the same person. The reason why they did not respond could be because they were not interested in this offer and sending another confirmation email may result in a spam complaint against your account. We recommend customizing the con ...
- Why is a removal link in my message redirecting to a 404 error page ?
Most probably the removal link is working correctly removing the address from the contacts list. Please note that there may be up to one hour delay before the removal is reflected in your account. The reason why your link redirects to a 404 error page is because you have entered an invalid cu ...
- My pop-up form is not displaying properly on my website.
If you have pasted the HTML code provided by GetResponse to display a pop-up on your website, yet the pop-up is not appearing properly, please check the following: 1. Make sure that all of your "pop-up blockers" are disabled. Many new browsers (i.e. Firefox, Internet Explorer 7, Opera) and to ...
- What types of lists can I import?
You may import your existing list into GetResponse provided that you (and not someone else) have the permission of all contacts to email them. Importing one of the following types of lists is strictly prohibited with GetResponse: • mailing lists that are not permission-based (this includes sh ...
- What is a REF tracking number?
If you have several websites, the REF tracking number will let you verify which one generates the most sign-ups. REF is a 3-digit code that can be assigned to a capture form placed on your site. A visitor to your site will have such REF number assigned automatically on submitting their data. It ...
- All my contacts are inactive now. I would like to create a new set of messages and make them active again - is it possible?
You can make your inactive contacts active again by copying them back to the follow up messages cycle. Please go to Contacts >> Copy Contacts, choose the same destination and source campaign and select the message that was created after your contacts had become inactive.
