Can I upgrade my account if I see that I will soon exceed the limit of contacts?
Yes, you can upgrade your account at any time and benefit from the significant discounts we offer on the prepaid plans (6 months -15% and 12 months - 18% discounts). And don’t worry; when you upgrade, we will credit any remaining paid amounts from your current plan and deduct it from your new p ...
- I don't know how many subscribers will there be in my account in few months from now. How do I choose the most suitable plan?
In this case, we recommend that you start with the lowest plan, which suits your initial list size. You don’t have to worry about updating your prepaid plan, or losing access if your list goes over limit, because your plan will automatically adjust as your list grows. However, if you have a good ...
- What happens if I get a 6 months prepaid account and at some point my contacts list exceeds a limit I paid for?
We will not restrict or interrupt you in any way as far as building your list is concerned, but will charge an additional fee (List Extension Fee) for the month(s) in which your list exceeds the limit of contacts allowed in your prepaid plan. We will notify you by email you as soon as any overa ...
- How much do I need to pay for a Multimedia Studio?
You can order your Multimedia Studio along with your GetResponse subscription. Monthly fee for this product is $10.00 however discounts are available if you order 6 or 12 Month Prepay.
- What will happen to my account if I am not able to pay on time (e.g. my bank blocked the card or I am waiting for a new card)?
We will try to collect the payment several times over the next few days. If we are not able to collect it, then your account will be blocked until the billing issue is resolved. You will not lose any of the contacts/messages saved in your account. Please note that if you wish to maintain the ...
- What happens if I am on a monthly payment plan and I exceed the number of contacts I paid for?
Every month prior to your recurring payment, we will check what was the max. number of contacts in your account for the last 30 days. If the number exceeds the limit that you have paid for, we will adjust your payment so that it reflects the correct number of contacts.
- Do you offer refunds?
GetResponse version 6.0 gives you the full opportunity to test the account and check out how it works before you purchase. That is why we do not offer refunds for the purchases you make.
- What if I prepay for a certain number of contacts but I only use half of the limit - will I get a partial refund?
When you purchase an account you set a maximum limit of contacts that can be hosted within the account. If you don't use the whole limit, we don't issue partial refunds.
- I have purchased GR Platinum a month ago at the old price. Will you charge me the full price again if I upgrade?
No, we will not charge you the full price. We will calculate how much of the current service you have used so far, and give you a discount of that value for the new package that you choose.
- Can I pay with PayPal?
Unfortunately, we do not accept PayPal as a payment option. We will be happy to accept the payment with Credit Card - Visa, MasterCard or AmericanExpress.
- How do I cancel my account?
If you wish to cancel your GetResponse account, please contact our Support Team.
- I bought GetResponse before new version was available. Can I keep the old payment plan?
Yes, you may continue with your current payment plan and you will be able to take advantage of the new interface and some new features we have prepared for you. More features such us surveys, multimedia studio or split-tests will be unlocked however if you upgrade your account.
- How much will I pay for my GetResponse account?
Your payment for GetResponse will depend on your list size. Please find our prices below: Email List Size monthly fee Up to 500 $18 501 – 2,500 $28 2,501 – 5,000 $45 5,001 – 10,000 $65 10,001 – 25,000 $145 25,000 + Contact us*
