Category » Abuse

There were 5 articles found in this category:

1. Can I import my list without them having to re-confirm in GR?
   Normally, we require all imported email addresses to be confirmed. However, if you have a list of your customers with full opt-in information, such as the IP they have signed up from and the time stamp, our Policy Enforcement Department may import the list for you without having to confirm it. T ...
2. What types of lists can I import?
   You may import your existing list into GetResponse provided that you (and not someone else) have the permission of all contacts to email them. Importing one of the following types of lists is strictly prohibited with GetResponse: • mailing lists that are not permission-based (this includes sh ...
3. Can I use FFA email addresses?
   We are sorry, but we do not allow any kind of "Free For All" (FFA) email addresses to be added to mailing lists hosted with GetResponse. A Free-For-All program is usually a freely accessible webpage that enables anyone to add their own link, in exchange for the email address. Once submitted, the ...
4. Can my account be closed because of spam complaints?
   GetResponse is a responsible email marketing service and our Policy Enforcement Department investigates every spam complaint sent to us, usually in 24 hours or less. GetResponse maintains a strict, zero-tolerance spam policy. As per our Terms and Conditions and our anti-spam policy, we will clos ...
5. Is it possible to have an account closed because of just one spam complaint?
   Our Abuse Department will investigate every spam complaint sent to us and analyze the activity in your account. If this is just one spam complaint and there is full opt-in information for the email address, we will not close the account. Every time there is a spam complaint sent to us, we wi ...